Frequently Asked Questions (FAQ)
General Questions
How long does delivery take?
Typically takes 2-7 business days, depending on the destination.
Can I return a DIY kit if I change my mind?
Yes, returns are accepted within 30 days of purchase for items unused and sealed in their original packaging.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Shopify Payments.
Are your DIY kits beginner-friendly?
Yes! All our kits include step-by-step instructions suitable for beginners. However, we recommend starting with smaller kits to build confidence and skills before tackling more advanced projects.
How can I contact customer service?
You can contact our customer service team by emailing us at support@1m1sdiy.com or by using the contact form on our website.
Our team is available Monday to Friday from 9 AM to 5 PM (EST), and we strive to respond to all inquiries within 24-48 hours.
Shipping and Delivery
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email so you can monitor its progress.
What happens if my package arrives damaged?
If your package arrives damaged, please contact us at support@1m1sdiy.com with a photo of the damage, and we’ll be happy to send a replacement or provide a refund.
Do you offer international shipping?
Unfortunately, we do not offer international shipping at this time. However, we are working hard to expand our shipping options in the near future. Stay tuned for updates!
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unused and unopened kits. Please visit our Returns page for more details.
Can I exchange a kit for a different one?
We currently don’t offer direct exchanges. The best option is to return the original kit for a refund and place a new order for the kit you’d like. Please ensure the returned kit is unopened and in its original packaging.
Miscellaneous
How do I stay updated on new kits and promotions?
Follow us on social media to be the first to know about new arrivals and exclusive deals.
Can kids use your kits?
Our current DIY kits are designed for a more advanced audience and may not be suitable for children. However, stay tuned for upcoming kits that might be more kid-friendly!
Do I need any special tools to use the DIY kits?
Most of our kits include all the tools you’ll need. If a project requires specific items (like a pair of scissors, a glue gun, etc.), we will let you know in advance. A list of necessary tools is included in the kit description.
How do I know which DIY kit is right for me?
We offer a range of difficulty levels for all skill sets. Check out the product descriptions for information on the skill level required. If you're still unsure, feel free to contact us for recommendations based on your experience and interests.
Can I customize my DIY kit?
Currently, we don’t offer fully customizable kits, but we are always open to feedback. Let us know what you'd like to see, and we may offer more customization options in the future!